"When I think of 'The Scheduling Institute' a smile comes to my face. I am so glad Dr. Miller encouraged me to do it; it has changed so many things in my work, home and personal life. Mr. Geier - thank you, thank you, thank you…for all the time you have invested into our office. Our patient numbers increased by 30% and our income went up 34% and it's still climbing! The tracking graphs have helped me tremendously and given me a visual incentive to keep me pressing forward."
~ Theresa, Dr. Tom Miller's office, Oregon

"With a 12 month average of 22, we began in June with 23 new patients. In July we knew our new patients would increase so we upped our goal to 30 and we reached 56 new patients! Yes, it doubled! In August, we upped our goal to 50, yes 50….and we reached 52! Last year in September, we had 17 new patients and we have set our goal for 50 again."
~ Dr. John Scherer, Michigan

"I wonder how many patients we lost in the past just because we didn't use the appropriate dialogue when answering the phone and handling new patient calls. Thank you, Jay, for taking a simple technique and bringing it to the next level of sophistication."
~ Dr. William Gioia, Arizona

"Our office sees a high volume of patients and has been a successful practice. We didn't think there was much room for improvement. After just a few months of training we were 16% above our new patient goal. Our morale has increased along with our pocketbooks. It's very easy to become 'routine' on the phone and in the new patient scheduling process. After going through the training program, we are now more aware of treating each and every new patient phone call as their first contact with our office.
~ Scheduling Team, Dr. Jesse Schroeder, Texas

"My two new staff members had never worked in a doctor's office before joining my practice. They began the training program three weeks before they started working for me. My first full month in practice we produced 42 new patients, 558 patient visits, $34,156 collected, $58,918 services billed. I think the numbers speak for themselves. I couldn't be happier with the results that the Scheduling Institute has produced for my practice and me. Jay made it so easy for me to start my own practice…I never had to train my tow new employees at all!! I just let the Scheduling Institute do it for me!!"
~ Dr. Jeremy Gordon, Florida

"I have worked in my husband's office for the past 25 years and I thought I had a pretty good handled on training staff to answer phone calls and schedule new patients. After listening to audit calls it was apparent that we needed serious help. We joined the Scheduling Institute and set our baseline at 64 new patients a month. The first month we scheduled 78. My staff is now eager to handle the phones and confident in scheduling new patients."
~ Mary Beth Bigbie, Dr. Bigbie's office, South Carolina

"The single most important thing that made our skyrocketing stats possible was to train all my staff in Jay's Scheduling Institute program. If you don't get the patient in the door, you can't use your exam and R.O.F. skills to convert them from prospect to patient. Our office is now full to overflowing and we have recently started the process to build our 6,000 square foot dream office. $200,000 cash a month is now a piece of cake."
~ Dr. Martin Hazuka, Wisconsin

"Since completing the Scheduling Institute training program two years ago I have learned that how the telephone is answered is the greatest marketing tool in our office. Before we began the training program we were averaging 20 new patients a month. We now average over 100 new patients a month. The Scheduling Institute has been a major influence in the rapid and excessive growth in my practice. My team members and I want to thank you for helping us achieve this new level of success and financial growth."
~ Dr. Kelly Bridenstine, Kansas

"The road to certification was certainly an eye opener for me. I have been in the dental field for 20 years, and it's encouraging to know t hat you can teach an 'old dog' new tricks! I only wish that we had acquired these skills a year ago when our practice was investing thousands $$$$$$ a month in another program. We were disappointed in the investment and cancelled our contract. I realize now that what was lacking were the very skills we have learned from you. I know that the skills we have learned from you will service our practice well for years to come!"
~ Sheri Carrell, Office Manager, Dr. Bohnert & Shorey, Indiana

"When Dr. Jenkins presented the training program to our staff we thought we could not do anymore. We were already involved in another training program and averaging 14 new patients a month. But through participation in the Teleseminars and tracking new patient results with your method, we exceeded our goal of 20 new patients a month in the first month we participated and have done so every month since."
~ Teresa Blevins, Dr. Alvin Jenkins, North Carolina

"Before I invested in the Scheduling Institute program, we were wasting a lot of time being an information call center for patients. Now, my staff is a fine tuned machine with handling and processing prospective patients on the phone. I love this training system! It is a must have for every doctor…especially those who know it all or don't think their office has problems."
~ Dr. Brian McCain, Colorado

"When I first received the materials from Jay I was skeptic, not believing that using the proper verbiage on the phone could make a significant difference in obtaining new patients. I AM NOW A BELIEVER! Prior to starting the program, we had an average of 12 new patients a month. After we began training we realized that we were the office that was sending everyone else new patients. We were the over-screening, information-giving machine. Since we began, we have exceeded our goal of 14 every month, averaging 17 new patients per month."
~Joanie Schlesinger, Dr. Glenn Foreman, Arizona

"After going through the training program, we now know how to answer calls from 'potential' new patients. We no longer fumble around with answering questions that might prevent callers from scheduling an appointment. Our calls are now handled more functional and swiftly. We spend less time trying to answer questions that only the doctor is qualified to answer. We are excited about the entire staff learning how to make a difference. Thank you Jay"
~ Mickie Tweed, Dr. Ralph Parkin, Colorado

"The training materials have me extremely excited. We invested close to $6,000 last month in outside marketing and your training is going to help me capitalize greatly on my investment.'
~ Dr. Andy Smith, North Carolina

"Before joining the Scheduling Institute, I didn't know how many new patients we had scheduled until the end of the month when I ran a report. Now, everyday I know where we are and where we need to be. My coworker and I keep each other notified when we 'schedule another one"…we even high-five when we get a new patient. The training has definitely made us more focused and brought us together as a team. When we began we were averaging 16 new patients a month with an average production of $90,000. After just two months of training we had reached 23 new patients only three weeks into the month. By the sixth month of training we had reached 38 new patients and our production was up to $138,000! I now look at every new patient phone call as a personal challenge. The program has given me so much more than skills to get the patient in the door - it has made me enjoy my job so much more. I am sincerely grateful.
~ Michelle Sage, Dr. William Gioia, Arizona

"We were very hesitant at first to try something new. We believed there was no way we were doing anything to keep patients from scheduling. Well, to our surprise, we had set up so many 'road blocks' without even realizing it. We were more concerned with the patient's insurance, co-pay and if we participated with their insurance plan rather than just simply booking and saving. After we began the training program we realized that our system needed to be improved. Your program has boosted our office morale and given everyone a true sense of working as a 'team". Our new patient volume has been AMAZING since we started the program. Many months we have exceeded our goal."
~Stefanie Beauvais, Dr. Ronald Clukey's office, Connecticut

"Our monthly goal is 12. Last month we had 18 new patients. The month before we had 14 new patients. Thanks for the great ideas."
~ Heather Sable, Dr. Kenneth Sable, Virginia

"Jay not only trains the front desk staff how to answer the phone correctly, but more importantly, how to close the deal and schedule an appointment for the patient. In our busy day, we (doctors) don't have time to train the staff and make sure they are doing things the way we taught them. In the last month my patient visits per day as well as total new patients have increased with our level of training. And, I have little to nothing to do with the training except congratulate my front desk staff for doing such an awesome job.'
~ Dr. Gary Siebenaler

"It forced me to set goals, which I have done before but without a plan of how to achieve them. The program helped me to formulate a plan."
~ Dr. Douglas Harms, Florida

"As a staff member the program makes me realize how much I was screwing up on the phone. This information is tremendous. Just changing a few words can make all the difference….changing the little things in my approach can make a huge difference."
~ Ronny Upp, staff member