Take the 5-Star Challenge

Discover exactly what your practice’s new patient experience looks like from the patient’s perspective.

Step 1 - A Real Test Call
One of our team members will call your office just like a new patient trying to schedule an appointment.

Your team won’t know it’s us — which allows us to see the real patient experience.

Step 2 - Behind-the-Scenes Updates
While the process is happening, you’ll receive a few short emails explaining what we’re evaluating and how strong practices handle these moments.
Step 3 - Your FedEx Report
You’ll receive a FedEx package with your detailed evaluation report and access to the call recording so you can hear exactly what happened.
Step 4 - Strategy Consultation
A member of our team will then meet with you to review the findings and discuss opportunities to strengthen your systems and patient experience.
Why Practices Do This
Most practices discover blind spots in their patient experience that make a huge difference in scheduling, case acceptance, and referrals.

This process simply helps you see those blind spots clearly.

Why Practice Phone Number?

Without your practice phone number, the 5-Star Challenge cannot be completed.

Our team will call this phone number to complete a mystery call to your practice.

Why Personal Contact Info?

We recommend you provide your personal email address and mobile number so we can communicate with you directly regarding your 5-Star Challenge results.

Your confidentiality is our top priority! We respect your privacy and will share this private information about your practice directly with you only.

If you provide your office contact information, it is likely that your results will be intercepted by a team member in your office, and you may not receive them.

Our mouths were wide open. This was a tenured, experienced person, and we kept saying ‘oh my god’ after almost every word.
– Dr. Larry F.

It was ridiculous! I never realized, being in the back of the clinic, just how many opportunities are missed. Now, I see all the inefficiencies and how we can be much more effective.
– Dr. Jeffrey G.

Honestly, it was embarrassing. I knew there was a problem, but I didn’t realize how much I had been avoiding it.
– Dr. John K.