When Dr. Silvester decided to purchase a building and build out a new clinic, it was a leap of faith. Signing the loan documents was terrifying. Despite providing excellent medical care, the practice lacked the structure and systems to grow.

Early on, negative online reviews stung, and success felt uncertain. “If I’m good at medicine, that’s going to make me successful,” he thought — but he quickly learned that wasn’t true. What was missing was a proven framework to turn great medicine into a thriving business.

That turning point came with Scheduling Institute training. Instead of disengaged staff, Dr. Silvester began to see an energized, motivated, and patient-focused team. The New Patient Experience training pushed everyone outside of their comfort zone, but the results were immediate: compliments poured in about the friendliness and professionalism of the staff, referrals increased, and patients noticed the difference.