Find out exactly how much revenue your Practice is losing on the phone.

Most doctors have no idea what it’s like to be a new patient calling their practice. We’ll show you how you stack up against the nation’s best: where the leak is, what it’s costing you, and exactly what to fix first. No fluff. Just facts.

FREE

A Certified Scheduling Institute coach will call your practice, critique the current experience, and write up findings specific to you. Not a template. Not a bot. Yours.

Step 1 of 1 • 90 Seconds

Take the
5-Star Challenge

Results delivered confidentially—directly to you.

Why Practice Phone Number?

Without your practice phone number, the 5-Star Challenge cannot be completed.

Our team will call this phone number to complete a mystery call to your practice.

Why Personal Contact Info?

We recommend you provide your personal email address and mobile number so we can communicate with you directly regarding your 5-Star Challenge results.

Your confidentiality is our top priority! We respect your privacy and will share this private information about your practice directly with you only.

If you provide your office contact information, it is likely that your results will be intercepted by a team member in your office, and you may not receive them.

What Happens Next

Three Steps.
Zero Risk. Real Answers.

Step 1

You Submit in 90 Seconds

We confirm by email and schedule your mystery call. Nothing else on your end. Your team has no idea this is happening.

Step 2

WE PLACE A MYSTERY CALL TO YOUR PRACTICE

Recorded, timed for your busiest hours, and scored against the same 5-Star Phone Call Framework we've used on 12,000+ practices.

Step 3

GET YOUR ACTION PLAN

Beyond the scorecard and recording, you'll learn exactly what your team did well, where the gaps are, and what to change first. Real data you can act on.

Our mouths were wide open. This was a tenured, experienced person, and we kept saying ‘oh my god’ after almost every word.
– Dr. Larry F.

It was ridiculous! I never realized, being in the back of the clinic, just how many opportunities are missed. Now, I see all the inefficiencies and how we can be much more effective.
– Dr. Jeffrey G.

Honestly, it was embarrassing. I knew there was a problem, but I didn’t realize how much I had been avoiding it.
– Dr. John K.

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Alisha Richardson profile picture
Alisha Richardson
10 June 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Dave was a fantastic instructor! He was knowledgeable, engaging, and made the training easy to follow. He kept the class interactive and answered all questions thoroughly. Great instructor and a great learning experience.”
Posted on Google Google
Leonie Gonzales profile picture
Leonie Gonzales
27 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Ray was so informative we enjoyed having him in our office, he was awesome. He made me feel so comfortable and accountable for what I need critiquing on, needless to say he was phenomenal looking forward to our next training with Ray.
Posted on Google Google
Amy G profile picture
Amy G
27 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Training are always so informative and Ray was amazing today!
Posted on Google Google
Daira Avila profile picture
Daira Avila
22 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google Google
Laura Núñez profile picture
Laura Núñez
22 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google Google
Polly Strouse profile picture
Polly Strouse
15 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent training day!
Posted on Google Google
amanda Sechrest profile picture
Amanda Sechrest
15 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Awesome experience 😃 Such a useful meeting.
Posted on Google Google
Chandra Dean profile picture
Chandra Dean
15 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
He was great! Very helpful in all areas. A great Teacher.
Posted on Google Google
Emily Arroyo profile picture
Emily Arroyo
15 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google Google
Bailey Madeline profile picture
Bailey Madeline
14 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Always a great experience - I learn something new every time and my team is engaged with the instructor!
Posted on Google Google
Justine L profile picture
Justine L
14 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Rene W was great and personable
Posted on Google Google
Kylee Griffin profile picture
Kylee Griffin
14 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google Google
Daniela Duran profile picture
Daniela Duran
13 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Incredible experience! Everything was clear and super well-organized. Dave really made the whole visit so engaging. We’re still buzzing from how much we learned. Highly, highly recommend!
Posted on Google Google
Caylin Greene profile picture
Caylin Greene
13 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
SI has been great for my practice and the trainers that come to our office are all fabulous. Berkeley and Dave have been our favorites so far and we can’t wait to learn more about how to elevate our patient experience!
Posted on Google Google
Mauricio Cortes profile picture
Mauricio Cortes
8 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Trains staff effectively
Posted on Google Google
Ana Mizrahi profile picture
Ana Mizrahi
8 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Absolutely wonderful meeting and he is so professional
Posted on Google Google
Kelly Dutkowsky profile picture
Kelly Dutkowsky
7 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Kelly from Dr.Soistman's office had a wonderful training class with Dave.
Posted on Google Google
Nida Augustine profile picture
Nida Augustine
7 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Amazing performance! Very interactive, kind and open
Posted on Google Google
alexis reyes profile picture
Alexis Reyes
7 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google Google
Emily Carter profile picture
Emily Carter
7 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google Google
Jared Thompson profile picture
Jared Thompson
4 May 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google Google
Jasmine Rebollo profile picture
Jasmine Rebollo
28 April 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Posted on Google Google
Emily Cruz profile picture
Emily Cruz
28 April 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Amazing experience for central dentist with Dave!
Posted on Google Google
Jessica Gallegos profile picture
Jessica Gallegos
28 April 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Amazing and engaging and a trainer full of worlds of wisdom
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Most doctors are surprised by what they hear.

Some are relieved. Some are embarrassed. All of them are glad they finally know.